Communication through speech is something that most of us take for granted - the words just seem to come out!

But all too often we don't think carefully enough about the words we use, how we emphasis them, the consequences of how we articulate things and how our words might impact people, so this is a useful article from Michael Dodd.

In our work as Financial Life Planners, communication is of critical importance - in fact it can make the difference between a client achieving what they want in life - or not.  And that's a massive responsibility.

Much of our training as Life Planners involves communication - both speaking and listening, and it's something we work on all the time to make the client/adviser relationship a valuable experience for all concerned.